Ogx Biotin Collagen Shampoo

Shipping & Delivery

We're committed to getting your Lioness Mane products to you quickly and safely. Here's what you need to know:

Delivery Times:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day (orders placed before 2 PM CST)

Shipping Rates:

• Free shipping on orders over $100
• Standard rates apply for orders under $100
• International shipping available to select countries

Order Processing:

All orders are carefully processed and packaged within 1-2 business days. You'll receive a tracking number via email as soon as your order ships, allowing you to monitor your delivery in real-time.

Packaging:

We take pride in our premium packaging. Your items are carefully wrapped and shipped in protective packaging to ensure they arrive in perfect condition.

Questions?

If you have any questions about shipping or need to make changes to your order, please contact our customer service team at your earliest convenience. We're here to help!

Shipping & Returns Policy

Last Updated: March 26, 2026

At Lioness Mane, our goal is to get your professional beauty supplies to your door as quickly and reliably as possible. Below are the details of how we manage shipping and how we handle returns.

1. Shipping Logistics & Warehousing

To ensure the fastest delivery times, Lioness Mane operates out of seven different warehouses located across the United States.

• Dynamic Routing: We do not ship from a single location. Instead, we determine the best shipping origin for every order based on real-time stock availability, your destination, and specific carrier requirements.

• Carrier Selection: We utilize the best available shipping carrier and method for your specific region and package size to ensure your items arrive safely and efficiently.

2. Non-Returnable Items

Due to health, safety, and hygiene regulations, Lioness Mane maintains a strict policy regarding certain product categories. We do not accept returns or exchanges on the following:

• Chemical Products: Including but not limited to dyes, developers, relaxers, and adhesives.

• Virgin Hair: Once hair products leave our warehouse, they cannot be returned or exchanged.

Please ensure you are selecting the correct specifications before finalizing your purchase.

3. Damaged Items & Returns Process

If you receive a product that is damaged during transit, or if a return is authorized by our team for a qualifying item, you must follow our formal Return Merchandise Authorization (RMA) process:

• Request an RMA#: Do not ship items back to the originating warehouse without prior approval. You must first email lincolnzyana@gmail.com to request an RMA Number.

• Return Address: Because we utilize multiple fulfillment centers, the return address will vary. We will provide the specific return shipping address to you at the time your RMA# is issued.

• Condition: Authorized returns must be in their original, unopened packaging to be eligible for a refund or exchange.

4. Order Tracking

Once your order is processed from the optimal warehouse, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to update once the carrier has scanned the package.

5. Contact Information

For any questions regarding your shipment or to start a claim for a damaged item, please reach out to our support team:

• Email: lincolnzyana@gmail.com

• Owned by: Lioness Mane

Returns & Exchanges

We want you to be completely satisfied with your Lioness Mane purchase. If you're not happy with your order, we make the return process simple and hassle-free.

Return Window:

• 30 days from the date of purchase
• Items must be unused and in original condition
• Original packaging and tags must be intact

How to Initiate a Return:

1. Contact our customer service team at support@lionessmane.shop
2. Provide your order number and reason for return
3. Receive a prepaid return shipping label via email
4. Pack your item securely and ship it back to us

Refund Processing:

• Refunds are processed within 5-7 business days of receiving your returned item
• Original shipping costs are non-refundable
• Refunds are issued to the original payment method

Exchanges:

Need a different size or color? We offer free exchanges within 30 days. Simply contact us with your order number and preferred item details, and we'll arrange the exchange at no additional cost.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund right away, and we'll cover all return shipping costs.

For questions about returns, please reach out to our customer service team. We're here to help!

Shipping & Returns Policy

Last Updated: March 26, 2026

At Lioness Mane, our goal is to get your professional beauty supplies to your door as quickly and reliably as possible. Below are the details of how we manage shipping and how we handle returns.

1. Shipping Logistics & Warehousing

To ensure the fastest delivery times, Lioness Mane operates out of seven different warehouses located across the United States.

• Dynamic Routing: We do not ship from a single location. Instead, we determine the best shipping origin for every order based on real-time stock availability, your destination, and specific carrier requirements.

• Carrier Selection: We utilize the best available shipping carrier and method for your specific region and package size to ensure your items arrive safely and efficiently.

2. Non-Returnable Items

Due to health, safety, and hygiene regulations, Lioness Mane maintains a strict policy regarding certain product categories. We do not accept returns or exchanges on the following:

• Chemical Products: Including but not limited to dyes, developers, relaxers, and adhesives.

• Virgin Hair: Once hair products leave our warehouse, they cannot be returned or exchanged.

Please ensure you are selecting the correct specifications before finalizing your purchase.

3. Damaged Items & Returns Process

If you receive a product that is damaged during transit, or if a return is authorized by our team for a qualifying item, you must follow our formal Return Merchandise Authorization (RMA) process:

• Request an RMA#: Do not ship items back to the originating warehouse without prior approval. You must first email lincolnzyana@gmail.com to request an RMA Number.

• Return Address: Because we utilize multiple fulfillment centers, the return address will vary. We will provide the specific return shipping address to you at the time your RMA# is issued.

• Condition: Authorized returns must be in their original, unopened packaging to be eligible for a refund or exchange.

4. Order Tracking

Once your order is processed from the optimal warehouse, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to update once the carrier has scanned the package.

5. Contact Information

For any questions regarding your shipment or to start a claim for a damaged item, please reach out to our support team:

• Email: lincolnzyana@gmail.com

• Owned by: Lioness Mane